FAQ
Q. What is vegan fabric? Why do you use it?
A. Vegan fabric is fabric that is created without the use of any products that were created by animals or caused the suffering or exploitation of animals. Cashmere, silk, wool, leather, and feathers are examples of fabrics made from animal products, and the animals are almost always mistreated and killed for their fur, skin, or feathers. There are thousands of vegan fabrics that provide the same look, feel, performance, and quality of animal products, and Temple Ro is committed to seeking them out and using them every single time. No fabric is outstanding enough to justify the suffering of a living being.
Q. Why do you manufacture in the USA?
A. We are committed to manufacturing in the USA for many reasons. First and foremost, manufacturing in the USA means our product is made by well paid adults in a safe environment that we are able to visit (sometimes in a matter of minutes) whenever we need or want. It also allows us to manage production without overseas travel, and keeps our company carbon footprint as small as possible by reducing the environmental impact of shipping product overseas.
Q. Why are certain garments listed as pre-order?
A. Pre-orders are chances to purchase new styles before the product is ready to ship, usually a few weeks beforehand and always at a discount from the final retail price. Pre-order quantities are limited and are not offered for every style. Please see our blog post here for details!
Q. What is your return policy?
A. We want you to be 100% in love with every item you purchase, so Temple Ro will gladly accept returns of unworn, unused, tagged merchandise in salable condition within 30 days of receipt. We recommend using a trackable mail service as we cannot be responsible if your item does not reach us or is lost by the parcel service. Shipping costs are not refundable and return shipping fees are the responsibility of the purchaser. Please allow 3 days handling time for your return to be processed once we receive it.
Q. Does Temple Ro ship internationally?
A. Yes! We offer $23.50 flat rate international shipping everywhere except Australia. If we can ship your items for less we will refund you the difference. There are no returns or exchanges on international orders. All import and customs duties and fees that are incurred as a result of the shipment are the responsibility of the purchaser. Please note we are not responsible for any lost, stolen or damaged items due to any parcel service fault. If you’d like a faster shipping service than our flat rate allows, please do not hesitate to contact us and we will quote you!
Australia shipping - unfortunately, the USPS has discontinued shipping First Class and Priority service to Australia. Currently we can only offer $58 flat rate shipping with Priority Express International, but we’re working on new solutions. Please don’t hesitate to contact us with questions!
OTHER INFO:
One discount code per order. Discount codes can not be combined.
Outlet items are final sale.